TMC Automations & Cytric Integrations
Process Automation
The problem
Repetitive processes consumed the team's time. Customer support was limited to business hours.
Description
Suite of TMC automations with travel management processes, AI chatbots for customer support, and API integrations.
Result
End-to-end automated workflows. AI chatbot available 24/7. ISO 27001 compliance.
Technical details
- Development of AI chatbots (Dialogflow) for 24/7 customer support and resolution of frequent requests.
- Workflow automation using Python and Power Automate.
- Implementation of processes compliant with the ISO 27001 security standard.
- Advanced API integrations with the Cytric platform for bidirectional synchronization.